Many companies ranging from Fortune 500 to start ups who have chosen the Philippines as their destination for BPO services.
Noticeable strengths include: competitive labor rates, high literacy, cultural affinity to Americans and a stable telecommunications infrastructure.
Visit our news & press release section for supporting articles on Canadian & American organizations who currently operate call centers in the Philippines servicing their North American customers.
These companies understand the full benefits of outsourcing and the operational value it offers.
Outsourcing Case Study #1
Industry: Manufacturing – Software
Situation: A CRM software company based in Richmond hill, Ontario was looking for an experienced affordable business developer to generate leads and book appointments on behalf of his sales team.
Campaign: Lead Generation, Appointment setting, B2B Telemarketing
Duration: 6 months campaign
Objective: Generate new leads, set up appointments, secure qualified appointments. Input new leads and schedule appointments in Salesforce.
Our Sales Target / Quota: 80-100 documented calls per day, 6-8 appointments per representative bi- weekly with a structured incentive program.
Lead Generation: 10% Client supplied – 90% Leads we supplied.
Results: Streamlined the company’s sales support team by reducing the 30% daily task of making cold calls. Increased sales reps closing ratio and generated new business contributing to increase in the client database and profits. As a result of our services, the company has hired 2 more appointment setters within 3 months of start up.
Outsourcing Case Study #2
Industry: Consumer Goods – Electronics
Situation: Client is a north eastern distributor of new OEM electronic consumer good products based in New Jersey. A team of back end office representatives required to manage email replies, operate a 24hr live chat support and up sell while offering better service than the current competition.
Campaign: Customer service, loyalty retention B2C
Duration: 3 months – 2 year contract
Objective: To answer customer email inquiries within 12hrs and live chat within a 3 min window. Reduce the amount of customer returns by offering a 24hr customer support.
Results: Reduced customer returns, increased customer loyalty.
Outsourcing Case Study #3
Industry: Public Relations
Situation: A busy public relations firm based in Henderson, Nevada was searching for an assistant who can perform administrative duties and manage various personal household agenda.
Campaign: Virtual Assistant (VA)
Duration: Month to Month
Objective: To hire administrative help and free up time spent on performing daily tasks.
Daily Duties: Answer all incoming calls, schedual meetings, Book appointments, Make travel reservations, Update social networking, correspond with household duties.
Results: As a result of our Virtual Personal Assistant services, our client was able to manage their time and focus on growing their Public Relations firm.